FAQ’S
We are here to answer any questions you may have
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Parking
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What if I forget to pay for parking?
Please speak to reception and we will do our very best to help you or email admin@sandfordparkslido.org.uk
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Is parking included in the entrance fee?
No, please pay for your parking at the machine before you exit the car park. The camera system will have recorded your entrance time and the machine will advise the relevant fee.
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I am a Blue Badge Holder, do I need to pay for parking?
The car park is monitored by ANPR cameras, which means you will be required to pay for parking.
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How much is it to park?
Up to 1 Hour – £2.10
2 Hours – £4.00
3 Hours – £5.40
4 Hours – £6.50
6+ Hours – £11.50
Parking is free between 6am-8am and 6pm-10.30pm.
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Is there parking available on site?
We have a large car park suitable for over 150 cars which sits directly outside of the Lido. Parking fees start at £2.10 Both coins and cards are accepted and you can also pay by phone. It’s a great location if you are using the hospital, local parks or walking into Cheltenham Town Centre.
Where possible, we encourage that you walk or cycle to the Lido. Thank you for your patience and understanding.
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What if I forget to pay for parking?
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Safeguarding
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How are queues managed on busy hot days?
We have four queues available;
- One season ticket holders, who have booked,
- One for paying customers who have booked,
- One for Season ticket holders who have not booked
- One for paying customers who have not booked
We allow all those who have booked onto site first and then we will allow entry to others customers who have not booked onto site.
If we have hit site capacity, we will move to a 1-out-1-in scenario.
*Please note Season Ticket holders who have not booked will get priority entry*
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How are queues managed on busy hot days?
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Entrance Policy
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Do you have lost property?
Items that are found at the end of the session will be kept for 2 weeks, after this they are sent to charity.
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Can I borrow goggles from lost property?
No, unfortunately we are unable to do this, however, you can purchase from reception.
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Is the pool heated
During the summer season the main pool is heated to approximately 25 degrees and the children’s pool to 30 degrees.
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Can I use snorkels in the pool?
Swim training snorkels are allowed but only in the lanes and not in the free swim section of the pool.
We do not allow the use of general snorkels and masks in the pool.
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Can I bring inflatables to the pool?
Inflatables can be used but this is also at the discretion of the Duty Manager and will depend on whether they deem it safe to do so in that session.
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Do you have lost property?
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Refunds
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Do you have a refund policy if I am unable to use the pool?
Refunds are not permitted on swim entry tickets. You will be able to transfer your swim to an alternative day or time if you have given 24 hours notice.
If you need assistance please email admin@sandfordparkslido.org.uk
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Do you have a refund policy if I am unable to use the pool?
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Hot Day Protocol
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Do you close when there is a thunderstorm?
Unfortunately during a thunderstorm, we are required to close the pool for 30 minutes after ever clatter of thunder.
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How are queues managed on busy hot days?
We have four queues available;
- One season ticket holders, who have booked,
- One for paying customers who have booked,
- One for Season ticket holders who have not booked
- One for paying customers who have not booked
We allow all those who have booked onto site first and then we will allow entry to others customers who have not booked onto site.
If we have hit site capacity, we will move to a 1-out-1-in scenario.
*Please note Season Ticket holders who have not booked will get priority entry*
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Do you close when there is a thunderstorm?
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🌟 𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐭𝐡𝐞 𝟐𝟎𝟐𝟒 𝐋𝐢𝐝𝐨 𝐓𝐞𝐚𝐦! 🌊
With our opening day just around the corner, we’re thrilled to introduce our three fantastic new members of staff:
-Operations Manager, Dan
-Operations Supervisor, Chris
-Marketing and Communications Officer, Amy
#teamphoto #thelidocheltenham #thelido #cheltenham #2024team #staff #membersofstaff #team #sandfordparkslido #sandfordpark #gloucestershire #welcome
𝐒𝐀𝐕𝐄 𝐓𝐇𝐄 𝐃𝐀𝐓𝐄 🗓
Our swim sessions will be available to book on Friday the 19th of April at 10am - just two weeks before our big opening day!
Get ahead of the curve and secure your spot for the 2024 season 💦
#sandfordparkslido #swimsessions #releasedate #savethedate #cheltenham #sandfordpaks #countdown #openingsoon #swimming #lido #pool #outdoorpool #gloucestershire
Sandford Parks Lido are thrilled to welcome Moran’s as the newest sponsor of our Junior Aquathlon and Triathlon, in association with Pied Piper Appeal.
Located on Cheltenham’s historic Bath Road for nearly 40 years, Moran’s offers a cozy retreat with freshly brewed coffee, homemade cakes, and a relaxed atmosphere.
Whether you’re gearing up for the race, or winding down after, Moran’s is the perfect spot to refuel and relax.
📍Sandford Parks Lido, Cheltenham
🗓Saturday the 25th of May 2024
👨👩👧👦Suitable for ages 8-16
💻Head to the website to book your spot or find out more information
@moranseatinghouse
@piedpiperappeal
#sandfordparkslido #thelido #cheltenham #event #junioraquathlon #juniortriathlon #fitness #signup #joinus #moranseatinghouse #piedpiperappeal #fundraising
𝐄𝐗𝐂𝐈𝐓𝐈𝐍𝐆 𝐍𝐄𝐖𝐒 𝐀𝐋𝐄𝐑𝐓 🎉
Sandford Parks Lido and Cheltenham Borough Council are thrilled to share that we’ve been awarded a generous grant of £306,065 from the Swimming Pool Support Fund.
Cheltenham Borough Council have also confirmed a further £10,000 of funding from their Cheltenham Zero Community Grant.
Our journey towards sustainability began last year, and now, with these grants, we’re set to amplify our efforts. From enhancing energy efficiency to maximising green energy production, Sandford Parks Lido are forging a path towards a greener, more resilient future.
Want to learn more about how this funding will impact our community?
Head over to our website to read the full press release.
#sandfordparkslido #news #announcement #funding #cheltenham #cheltenhamboroughcouncil #swimmingpool #lido
