FAQ’S
We are here to answer any questions you may have
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Parking
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Do you have Disabled Spaces?
We have 7 Disabled spaces, 2 of which are EV chargers.
As the car park is ANPR you must pay for parking.
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Is there parking onsite?
We have a large car park suitable for over 163 cars which sits directly outside of the Lido. There are 8 EV chargers ( 2 which are located in the disabled bays).
Parking fees start at £2.20 Both coins and cards are accepted and you can also pay by phone. It’s a great location if you are using the hospital, local parks or walking into Cheltenham Town Centre.
Where possible, we encourage that you walk or cycle to the Lido. Thank you for your patience and understanding.
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What if I forget to pay for parking?
Please speak to reception and we will do our very best to help you or email admin@cheltenhamlido.co.uk
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Is parking included in the entrance fee?
No, please pay for your parking at the machine before you exit the car park. The camera system will have recorded your entrance time and the machine will advise the relevant fee.
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I am a Blue Badge Holder, do I need to pay for parking?
The car park is monitored by ANPR cameras, which means you will be required to pay for parking.
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Do you have Disabled Spaces?
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Entrance Policy
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Session Entry Prices
Adult – £8.00
Concession (Income Based- Proof Required) £5.30
Concession ( Aged Based) £5.60
Family of 2 ( 1 Adult, 1 Child) – £8.70
Family of 3 (2 Adults, 1 Child) – £15.00
Family of 4 ( 2 Adults, 2 Children) £18.00
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Do you have lost property?
Items that are found at the end of the session will be kept for 2 weeks, after this they are sent to charity.
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Can I borrow goggles from lost property?
No, unfortunately we are unable to do this, however, you can purchase from reception.
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Is the pool heated
During the summer season the main pool is heated to approximately 25 degrees and the children’s pool to 30 degrees.
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Can I use snorkels in the pool?
Swim training snorkels are allowed but only in the lanes and not in the free swim section of the pool.
We do not allow the use of general snorkels and masks in the pool.
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Session Entry Prices
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Refunds
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Do you have a refund policy if I am unable to use the pool?
Refunds are not permitted on swim entry tickets. You will be able to transfer your swim to an alternative day or time if you have given 24 hours notice.
If you need assistance please email admin@sandfordparkslido.org.uk
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Do you have a refund policy if I am unable to use the pool?
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Hot Day Protocol
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Do you close when there is a thunderstorm?
Unfortunately during a thunderstorm, we are required to close the pool for 30 minutes after ever clatter of thunder.
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How are queues managed on busy hot days?
We have four queues available;
- One season ticket holders, who have booked,
- One for paying customers who have booked,
- One for Season ticket holders who have not booked
- One for paying customers who have not booked
We allow all those who have booked onto site first and then we will allow entry to others customers who have not booked onto site.
If we have hit site capacity, we will move to a 1-out-1-in scenario.
*Please note Season Ticket holders who have not booked will get priority entry*
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Do you close when there is a thunderstorm?
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It’s our last Cold Water Swim of the winter season so it’s only right we ask our swimmers what they think…👀❄️
Let us know how you’d describe it 👇🏻
#coldwaterswimming #cheltenhamlido #swimming #coldwater #justoneword #swimming #cheltenham #thelido #joinus #swimmingpool
A little reminder…🤫⏳
Our 2025 Early Bird offer ends THIS FRIDAY before our prices return to normal - don’t miss it!
#cheltenham #cheltenhamlido #swimmingpool #checkoutnow #earlybird #discount #seasonticketholder #offer #nowlive #reminder
We’re over the moon to announce that 𝐂𝐡𝐞𝐥𝐭𝐞𝐧𝐡𝐚𝐦 𝐋𝐢𝐝𝐨 has been shortlisted for 𝐓𝐖𝐎 𝐚𝐰𝐚𝐫𝐝𝐬 at the 𝐆𝐥𝐨𝐮𝐜𝐞𝐬𝐭𝐞𝐫𝐬𝐡𝐢𝐫𝐞 𝐋𝐢𝐟𝐞𝐬𝐭𝐲𝐥𝐞 𝐀𝐰𝐚𝐫𝐝𝐬 𝟐𝟎𝟐𝟓! 🎉
We’re finalists in:
✨ 𝗦𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗩𝗲𝗻𝘂𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿
✨ 𝗛𝗲𝗮𝗹𝘁𝗵 & 𝗪𝗲𝗹𝗹𝗯𝗲𝗶𝗻𝗴 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿
This is an incredible honour, and we couldn’t have done it without our amazing visitors and supporters - you make the Lido such a special place 👏🏻
Now, we need YOUR HELP!! Voting is open until 𝐒𝐚𝐭𝐮𝐫𝐝𝐚𝐲 𝟐𝟑𝐫𝐝 𝐨𝐟 𝐌𝐚𝐫𝐜𝐡 𝟐𝟎𝟐𝟓, and every vote counts. If you love the Lido as much as we do, please take a moment to show your support by casting your vote.
Let’s bring these awards home together 🚀
#soglos #awards #voteforus #cheltenhamlido #supportlocal #cheltenham #thelido #swimmingpool #shortlisted #gloslifestyleawards #votenow
It’s National Love Your Pet Day 🐶🐾🦴
With that in mind, we thought it was the perfect opportunity to share some gorgeous images from our Annual Dog Swim, captured by @fuchsia.media 📲
Who else is looking forward to this years?
#dogswim #nationallloveyourpetday #cheltenham #cheltenhamlido #event #dogswimming #swimmingpool #annualevent
