FAQ’S

We are here to answer any questions you may have

  • Parking

    • Is there parking onsite?

      Our car park is currently CLOSED until spring 2025 for redevelopment.

       

      We apologise for any inconvenience caused

  • Safeguarding

    • How are queues managed on busy hot days?

      We have four queues available;

      1. One season ticket holders, who have booked,
      2. One for paying customers who have booked,
      3. One for Season ticket holders who have not booked
      4. One for paying customers who have not booked

      We allow all those who have booked onto site first and then we will allow entry to others customers who have not booked onto site.

      If we have hit site capacity, we will move to a 1-out-1-in scenario.

      *Please note Season Ticket holders who have not booked will get priority entry*

       

  • Entrance Policy

  • Refunds

  • Hot Day Protocol

    • Do you close when there is a thunderstorm?

      Unfortunately during a thunderstorm,  we are required to close the pool for 30 minutes after ever clatter of thunder.

    • How are queues managed on busy hot days?

      We have four queues available;

      1. One season ticket holders, who have booked,
      2. One for paying customers who have booked,
      3. One for Season ticket holders who have not booked
      4. One for paying customers who have not booked

      We allow all those who have booked onto site first and then we will allow entry to others customers who have not booked onto site.

      If we have hit site capacity, we will move to a 1-out-1-in scenario.

      *Please note Season Ticket holders who have not booked will get priority entry*

       

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Curious about cold water swimming? 👀❄️

Dive into a new experience this winter! 

Join our introductory cold water session with @glowswimcoach at Sandford Parks Lido. She’ll guide you through your first dip, helping you build confidence and enjoy winter swimming safely while boosting your wellbeing.

🌊 What’s included:

- Understanding the risks (cold shock, hypothermia) and how to stay safe
- Unlocking the benefits of cold water: happiness hormones, stress relief, better immunity, and more!
- Busting myths: why “longer isn’t better” and other essential truths
- Kit tips: what you actually need (and what you don’t)
Guided entry into the water, with plenty of support
- Debrief and advise for your next steps

🌟 Why try it?

• A surge of endorphins and feel-good vibes.
• Soak up nature’s beauty with blue/green therapy.
•Join a warm, inclusive community.
• Boost resilience, immunity, and manage stress better.
• Step out of your comfort zone and into the water this winter! 

🧊 Book your spot today and discover the joy of cold water swimming at the Lido 👏🏻

#sandfordparkslido #coldwaterswimming #winterwellbeing #bluemind
Just a sprinkle ❄️

We woke up to a little snowy surprise this morning, and it couldn’t look more serene…

Who else loves the dusting of snow? 🌨️

#snowymorning #cheltenham #lidoviews #swimmingpool #wintervibes #snow #snowday #sandfordparkslido #thelido

Lido Car Park is Closed

Please note the car park is now closed until spring 2025 for our sustainability development.