FAQ’S

We are here to answer any questions you may have

  • Parking

    • I am a Blue Badge Holder, do I need to pay for parking?

      The car park is monitored by ANPR cameras, which means you will be required to pay for parking.

    • How much is it to park?

      Up to 1 Hour – £2.10

      2 Hours – £4.00

      3 Hours – £5.40

      4 Hours – £6.50

      6+ Hours – £11.50

      Parking is free between 6am-8am and 6pm-10.30pm. 

    • Is there parking available on site?

      We have a large car park suitable for over 150 cars which sits directly outside of the Lido. Parking fees start at £2.10 Both coins and cards are accepted and you can also pay by phone. It’s a great location if you are using the hospital, local parks or walking into Cheltenham Town Centre.

      Where possible, we encourage that you walk or cycle to the Lido. Thank you for your patience and understanding.

       

  • Safeguarding

    • How are queues managed on busy hot days?

      We have four queues available;

      1. One season ticket holders, who have booked,
      2. One for paying customers who have booked,
      3. One for Season ticket holders who have not booked
      4. One for paying customers who have not booked

      We allow all those who have booked onto site first and then we will allow entry to others customers who have not booked onto site.

      If we have hit site capacity, we will move to a 1-out-1-in scenario.

      *Please note Season Ticket holders who have not booked will get priority entry*

       

  • Entrance Policy

    • Do you close when there is a thunderstorm?

      Unfortunately during a thunderstorm,  we are required to close the pool for 30 minutes after ever clatter of thunder.

    • Do you have lockers?

      We do have lockers to use whilst you are at the Lido.

      You will need to purchase a locker token from reception for £1 which you can then keep for future visits.

    • How much are season Tickets?

      Single Adult -£190

      Joint ST – £330

      Concession* – £120

      Family of 3 – £340

      Family of 4 – £351

      *Concessions include; over 65s, registered disabled, unemployed/low income, children aged 5-17 in full time education and students.

    • How much does it cost to swim?

      Adult – £7.30

      Concession* – £5.00

      Family of 2 – £8

      Family of 3 – £14

      Family of 4 – £16

      *Concessions include; Over 65s, registered disabled, unemployed/low income, children and students

    • Can children be left without an adult on site?

      We are committed to working with parents to create a safe environment for children.

      All children under the age of 8 should always be accompanied by a guardian aged 16 years or over, this person may be responsible for up to two children. Guardians must maintain constant supervision particularly in the water and changing rooms. We advise that children under the age of 5 should be supervised on a one-to-one basis.

      Parents have a specific responsibility for the safety of their own children, this cannot be abdicated to lifeguards. The role of the lifeguard is to maintain a safe and healthy environment for all swimmers.

  • Refunds

  • Hot Day Protocol

    • Do you close when there is a thunderstorm?

      Unfortunately during a thunderstorm,  we are required to close the pool for 30 minutes after ever clatter of thunder.

    • How are queues managed on busy hot days?

      We have four queues available;

      1. One season ticket holders, who have booked,
      2. One for paying customers who have booked,
      3. One for Season ticket holders who have not booked
      4. One for paying customers who have not booked

      We allow all those who have booked onto site first and then we will allow entry to others customers who have not booked onto site.

      If we have hit site capacity, we will move to a 1-out-1-in scenario.

      *Please note Season Ticket holders who have not booked will get priority entry*

       

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CHRISTMAS OPENING HOURS! 🎄

Here's our Christmas opening hours! ⭐️

There are still spaces available for our Christmas Day swim: https://www.sandfordparkslido.org.uk/event/christmas-day-swim/

&  Don't forget to join us for our Christmas coffee morning on Saturday 16th December! 🥳
CALLING ALL CAKE MAKERS ‼️ 🍰 🥧

🎄We are looking for people to bake cakes for our Christmas coffee morning! If you would like to help out, please email: ashley@sandfordparkslido.org.uk

All proceeds from the cake sale will go to the Lido. 🏊
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