FAQ’S

We are here to answer any questions you may have

  • Parking

    • I am a Blue Badge Holder, do I need to pay for parking?

      The car park is monitored by ANPR cameras, which means you will be required to pay for parking.

    • How much is it to park?

      Up to 1 Hour – £2.10

      2 Hours – £4.00

      3 Hours – £5.40

      4 Hours – £6.50

      6+ Hours – £11.50

      Parking is free between 6am-8am and 6pm-10.30pm. 

    • Is there parking available on site?

      We have a large car park suitable for over 150 cars which sits directly outside of the Lido. Parking fees start at £2.10 Both coins and cards are accepted and you can also pay by phone. It’s a great location if you are using the hospital, local parks or walking into Cheltenham Town Centre.

      Where possible, we encourage that you walk or cycle to the Lido. Thank you for your patience and understanding.

       

  • Safeguarding

    • How are queues managed on busy hot days?

      We have four queues available;

      1. One season ticket holders, who have booked,
      2. One for paying customers who have booked,
      3. One for Season ticket holders who have not booked
      4. One for paying customers who have not booked

      We allow all those who have booked onto site first and then we will allow entry to others customers who have not booked onto site.

      If we have hit site capacity, we will move to a 1-out-1-in scenario.

      *Please note Season Ticket holders who have not booked will get priority entry*

       

  • Entrance Policy

    • Do you close when there is a thunderstorm?

      Unfortunately during a thunderstorm,  we are required to close the pool for 30 minutes after ever clatter of thunder.

    • Do you have lockers?

      We do have lockers to use whilst you are at the Lido.

      You will need to purchase a locker token from reception for £1 which you can then keep for future visits.

    • How much are season Tickets?

      Single Adult -£190

      Joint ST – £330

      Concession* – £120

      Family of 3 – £340

      Family of 4 – £351

      *Concessions include; over 65s, registered disabled, unemployed/low income, children aged 5-17 in full time education and students.

    • How much does it cost to swim?

      Adult – £7.30

      Concession* – £5.00

      Family of 2 – £8

      Family of 3 – £14

      Family of 4 – £16

      *Concessions include; Over 65s, registered disabled, unemployed/low income, children and students

    • Can children be left without an adult on site?

      We are committed to working with parents to create a safe environment for children.

      All children under the age of 8 should always be accompanied by a guardian aged 16 years or over, this person may be responsible for up to two children. Guardians must maintain constant supervision particularly in the water and changing rooms. We advise that children under the age of 5 should be supervised on a one-to-one basis.

      Parents have a specific responsibility for the safety of their own children, this cannot be abdicated to lifeguards. The role of the lifeguard is to maintain a safe and healthy environment for all swimmers.

  • Refunds

  • Hot Day Protocol

    • Do you close when there is a thunderstorm?

      Unfortunately during a thunderstorm,  we are required to close the pool for 30 minutes after ever clatter of thunder.

    • How are queues managed on busy hot days?

      We have four queues available;

      1. One season ticket holders, who have booked,
      2. One for paying customers who have booked,
      3. One for Season ticket holders who have not booked
      4. One for paying customers who have not booked

      We allow all those who have booked onto site first and then we will allow entry to others customers who have not booked onto site.

      If we have hit site capacity, we will move to a 1-out-1-in scenario.

      *Please note Season Ticket holders who have not booked will get priority entry*

       

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SAVE THE DATE:- We are at the end of our Cold Water Season 🥹 and we would like yo invite you to our Coffee and Cake morning at Sandford Parks Lido between 10:00am and 1pm on Sunday 3rd of March. 

Everyone is welcome and admission onto site is free 🧁. All swimmers will need to pay the standard admission fee. 🏊

Our General Manager is once again running the London Marathon in April for the British Heart Foundation and all cake sale donations will be going towards her fundraising campaign. 

If you would like to bake a cake, please email fabia@sandfordparkslido.org.uk.

See you there!🧁🍰☕
Join us for the 2024 Pied Piper Junior Aquathlon and Triathlon with Harrison Clark Rickerbys. 🏅

This fun event is open to children between the ages of eight and sixteen. You can choose between trying a Triathlon or give the Aquathlon ago with a swim and a run. 

The route is off road with the swim taking place in the beautiful lido and the Cycle and/or Run taking place in Sandford Park. 

For More information and to book, please visit our website;
https://www.sandfordparkslido.org.uk/event/junior-aquathlon-triathlon/

 #jnrtriathlon #triathlon #kidstri #swimbikerun  #sandfordparkslido #cheltenham  #youthsport
Get set for a splash of drama by the poolside! Dive into Quantum Theater's fresh take on Dickens' classic tale at Sandford Parks Lido on July 6th. 🎭

Book your tickets today via https://www.quantumtheatre.co.uk/event-details/sandford-parks-lido-great-expectations

 #Sandfordparkslido #theater #cheltenham #cheltenhamtheatre #quantumtheater
Dive into the Sandford Parks Lido gang for a splash of new buddies and improving your mental wellness through volunteering! 😆 From event set up to lane counting, we've got roles for all talents. What's the scoop? 
• Make new pals 💙
• Join the Lido fam 😊
• Brighten your mind ☀️
• Snag cool gear 😎
• Score sweet deals like discounted 2024 season tickets and more. Contact Chris today for the full scoop! 
chris.l@sandfordparkslido.org.uk

 #Swimmingpool #Cheltenham #Outdoorpool #Lifestyle #Sandfordparkslido #Pool

Jump the queues and become a VIP this summer with our season tickets

From exclusive pool access to jumping the queues, the season ticket has many perks. Enjoy cafe & fitness class discounts, unlimited swims, free parking & so much more!

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