FAQ’S

We are here to answer any questions you may have

  • Parking

    • What if I forget to pay for parking?
      Please speak to reception and we will do our very best to help you or email admin@sandfordparkslido.org.uk
    • Is parking included in the entrance fee?
      No, please pay for your parking at the machine before you exit the car park. The camera system will have recorded your entrance time and the machine will advise the relevant fee.
    • I am a Blue Badge Holder, do I need to pay for parking?

      The car park is monitored by ANPR cameras, which means you will be required to pay for parking.

    • How much is it to park?

      Up to 1 hour – £2.20
      Up to 2 hours – £4.20
      Up to 3 hours – £5.60
      Up to 4 hours – £6.80
      Up to 5 hours – £8.60
      Up to 6 hours+ – £11.60

      Parking is free between 6am-8am and 6pm-10.30pm. 

    • Is there parking available on site?

      We have a large car park suitable for over 150 cars which sits directly outside of the Lido. Parking fees start at £2.10 Both coins and cards are accepted and you can also pay by phone. It’s a great location if you are using the hospital, local parks or walking into Cheltenham Town Centre.

      Where possible, we encourage that you walk or cycle to the Lido. Thank you for your patience and understanding.

       

  • Safeguarding

    • How are queues managed on busy hot days?

      We have four queues available;

      1. One season ticket holders, who have booked,
      2. One for paying customers who have booked,
      3. One for Season ticket holders who have not booked
      4. One for paying customers who have not booked

      We allow all those who have booked onto site first and then we will allow entry to others customers who have not booked onto site.

      If we have hit site capacity, we will move to a 1-out-1-in scenario.

      *Please note Season Ticket holders who have not booked will get priority entry*

       

  • Entrance Policy

  • Refunds

  • Hot Day Protocol

    • Do you close when there is a thunderstorm?

      Unfortunately during a thunderstorm,  we are required to close the pool for 30 minutes after ever clatter of thunder.

    • How are queues managed on busy hot days?

      We have four queues available;

      1. One season ticket holders, who have booked,
      2. One for paying customers who have booked,
      3. One for Season ticket holders who have not booked
      4. One for paying customers who have not booked

      We allow all those who have booked onto site first and then we will allow entry to others customers who have not booked onto site.

      If we have hit site capacity, we will move to a 1-out-1-in scenario.

      *Please note Season Ticket holders who have not booked will get priority entry*

       

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We are thrilled to announce that we have been granted planning permission for the redevelopment of the lido car park and, most importantly, for stage 3 of our sustainability plan, which includes the installation of solar panels. These panels will generate an impressive 93% of our current annual electricity usage.

A huge thanks to the Government’s Swimming Pool Support Fund via Sport England and the Cheltenham Zero Business Grant for their financial contributions. We’ll be raising additional funds throughout 2024 to support this project.

We’d like to thank everyone who supported our planning application by writing letters of support, with special thanks going to Rappor, All Ecology, MHP Arboriculture, Jeremy Lake, Cotswold Energy and especially SF Planning, who’ve again impressively guided our application through the planning process and Cheltenham Borough Council for awarding us the permissions required to implement the project.

Stay tuned for more updates as we bring this exciting project to life! 

@cheltenhambc 

#sustainability #sandfordparkslido #sandfordparks #lido #cheltenham #planninpermission #changes #carpark #plan #solarpanels #gloucestershire #swimmingpool #outdorswimmingpool #communitysupport #solarenergy
Join us on the Summer Solstice for the earliest swim of the year 🌅

🗓 This Thursday
🕓 Gates open at 4am, pool opens at approximately 4:15am

Bring family and friends to swim as the sun rises on the longest day of the year, for one of the most picturesque and unique experiences the Lido has to offer.

This event is proudly sponsored by Hazlewoods accountants and business advisers. Trusted by clients regionally and nationally, we are proud of our strong Cheltenham roots serving many Gloucestershire clients.

@hazlewoods_accountants 

#summersolsticeswim #lidosunrise #Hazlewoods #cheltenham #gloucestershire #uniqueexperiences #joinus #sandfordparkslido #familyfun
Have you ever wondered why our lido closes for an between lane swims and open swim sessions?

This brief closure allows our dedicated lifeguards to undertake essential cleaning and maintenance tasks 🧹🫧

By doing so, they ensure that the pool remains in pristine condition and that all facilities are kept in optimal working order.

📹 @sllegge.photography 

#reeloftheday #behindthescenes #optimal #maintenance #cleaning #sandfordparkslido #thelido #cheltenham #lifeguard #essential #sandfordpark #outdoorpool
There is still time to enter 📢 ‼️

On Saturday, July 6th, we are hosting the Hazlewoods Aquathlon. 

This fantastic event is suitable for all abilities and features a swim followed by a run through Sandford park.

Choose your challenge:

Long course: 1,000m swim & 5km run (ages 17+)
Short course: 500m swim & 2.5km run (ages 15+)

Join us for a day of fun, fitness, and community! 🙏🏻🌳

Proudly sponsored by @hazlewoods_accountants 

#sandfordpark #sandfordparkslido #thelido #HazlewoodsAquathlon #SwimRun #AllAbilities #GetActive #LidoLife #CommunityEvent #FitnessFun #joinus #getinvolved #hazlewoods

Jump the queues and become a VIP this summer with our season tickets

From exclusive pool access to jumping the queues, the season ticket has many perks. Enjoy cafe & fitness class discounts, unlimited swims, free parking & so much more!

Buy Your Season Ticket