FAQ’S
We are here to answer any questions you may have
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Parking
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What if I forget to pay for parking?
Please speak to reception and we will do our very best to help you or email admin@sandfordparkslido.org.uk
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Is parking included in the entrance fee?
No, please pay for your parking at the machine before you exit the car park. The camera system will have recorded your entrance time and the machine will advise the relevant fee.
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I am a Blue Badge Holder, do I need to pay for parking?
The car park is monitored by ANPR cameras, which means you will be required to pay for parking.
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How much is it to park?
Up to 1 Hour – £2.10
2 Hours – £4.00
3 Hours – £5.40
4 Hours – £6.50
6+ Hours – £11.50
Parking is free between 6am-8am and 6pm-10.30pm.
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Is there parking available on site?
We have a large car park suitable for over 150 cars which sits directly outside of the Lido. Parking fees start at £2.10 Both coins and cards are accepted and you can also pay by phone. It’s a great location if you are using the hospital, local parks or walking into Cheltenham Town Centre.
Where possible, we encourage that you walk or cycle to the Lido. Thank you for your patience and understanding.
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What if I forget to pay for parking?
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Safeguarding
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How are queues managed on busy hot days?
We have four queues available;
- One season ticket holders, who have booked,
- One for paying customers who have booked,
- One for Season ticket holders who have not booked
- One for paying customers who have not booked
We allow all those who have booked onto site first and then we will allow entry to others customers who have not booked onto site.
If we have hit site capacity, we will move to a 1-out-1-in scenario.
*Please note Season Ticket holders who have not booked will get priority entry*
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How are queues managed on busy hot days?
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Entrance Policy
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Can I smoke at the lido?
We have a strict no smoking or vaping on site policy, anyone not adhering to this will be asked to leave, tickets will not be refunded.
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Can I bring alcohol with me?
No, we do not allow alcohol on the premises during swim sessions, anyone drinking alcohol will be asked to leave, tickets will not be refunded.
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I am a Season ticket holder, do I still need to book?
We always advise pre booking, some of our sessions are very popular and we have limited capacity. If you turn up without a booking, we will do our best to get in swimming as soon as possible, but you may be required to wait especially on busy days or during lanes swims where we have a smaller capacity.
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Do I need to book in advance?
We always advise pre booking, some of our sessions are very popular and we have limited capacity.
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Can I bring my dog in?
Unfortunately dogs are not allowed onto site during the season. If you need a support dog to be able to access the Lido and the dog is a registered support dog, please inform the Duty Manager, we do ask that support dogs are supervised by someone whilst you’re using the changing facilities and swimming pool.
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Can I smoke at the lido?
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Refunds
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Do you have a refund policy if I am unable to use the pool?
Refunds are not permitted on swim entry tickets. You will be able to transfer your swim to an alternative day or time if you have given 24 hours notice.
If you need assistance please email admin@sandfordparkslido.org.uk
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Do you have a refund policy if I am unable to use the pool?
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Hot Day Protocol
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Do you close when there is a thunderstorm?
Unfortunately during a thunderstorm, we are required to close the pool for 30 minutes after ever clatter of thunder.
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How are queues managed on busy hot days?
We have four queues available;
- One season ticket holders, who have booked,
- One for paying customers who have booked,
- One for Season ticket holders who have not booked
- One for paying customers who have not booked
We allow all those who have booked onto site first and then we will allow entry to others customers who have not booked onto site.
If we have hit site capacity, we will move to a 1-out-1-in scenario.
*Please note Season Ticket holders who have not booked will get priority entry*
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Do you close when there is a thunderstorm?
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𝐒𝐀𝐕𝐄 𝐓𝐇𝐄 𝐃𝐀𝐓𝐄 🗓
Our swim sessions will be available to book on Friday the 19th of April at 10am - just two weeks before our big opening day!
Get ahead of the curve and secure your spot for the 2024 season 💦
#sandfordparkslido #swimsessions #releasedate #savethedate #cheltenham #sandfordpaks #countdown #openingsoon #swimming #lido #pool #outdoorpool #gloucestershire
Sandford Parks Lido are thrilled to welcome Moran’s as the newest sponsor of our Junior Aquathlon and Triathlon, in association with Pied Piper Appeal.
Located on Cheltenham’s historic Bath Road for nearly 40 years, Moran’s offers a cozy retreat with freshly brewed coffee, homemade cakes, and a relaxed atmosphere.
Whether you’re gearing up for the race, or winding down after, Moran’s is the perfect spot to refuel and relax.
📍Sandford Parks Lido, Cheltenham
🗓Saturday the 25th of May 2024
👨👩👧👦Suitable for ages 8-16
💻Head to the website to book your spot or find out more information
@moranseatinghouse
@piedpiperappeal
#sandfordparkslido #thelido #cheltenham #event #junioraquathlon #juniortriathlon #fitness #signup #joinus #moranseatinghouse #piedpiperappeal #fundraising
𝐄𝐗𝐂𝐈𝐓𝐈𝐍𝐆 𝐍𝐄𝐖𝐒 𝐀𝐋𝐄𝐑𝐓 🎉
Sandford Parks Lido and Cheltenham Borough Council are thrilled to share that we’ve been awarded a generous grant of £306,065 from the Swimming Pool Support Fund.
Cheltenham Borough Council have also confirmed a further £10,000 of funding from their Cheltenham Zero Community Grant.
Our journey towards sustainability began last year, and now, with these grants, we’re set to amplify our efforts. From enhancing energy efficiency to maximising green energy production, Sandford Parks Lido are forging a path towards a greener, more resilient future.
Want to learn more about how this funding will impact our community?
Head over to our website to read the full press release.
#sandfordparkslido #news #announcement #funding #cheltenham #cheltenhamboroughcouncil #swimmingpool #lido
🔨 Maintenance has started! 🔨
We have been closed for just over a week so here is a peek at what has happened so far.... We will keep you updated with all our progress as we go on!
We can`t wait to welcome you all back soon!
